Pixel Brain Media LLC Data Privacy Policy

Effective Date: November 04, 2024
Last Updated: November 04, 2024

Pixel Brain Media LLC (“PBM”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Data Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including but not limited to our AI-driven SMS Database Reactivation (“DBR”) services.

By partnering with PBM and providing your data, you agree to the terms outlined in this policy.

1. Scope of This Policy

This Data Privacy Policy applies to all data collected, processed, and stored by PBM in the course of providing services to our clients (“Partners”) and their customers. This includes data collected through our website, digital communication tools, third-party platforms, and any other data provided to us directly or indirectly.

2. Data Collection and Usage

2.1 Types of Data Collected
PBM collects various types of information to deliver and improve our services. The types of information we collect include:

  • Contact Information: Names, phone numbers, email addresses, and other contact details.
  • Engagement History: Records of customer interactions, engagement metrics, and responses to SMS and other outreach channels.
  • Client Preferences: Data about specific preferences that enhance the personalization of outreach efforts.
  • Technical Data: IP addresses, browser type, device information, and other technical details collected through our digital platforms.

2.2 Purpose of Data Collection
We collect and process this data to:

  • Provide, monitor, and enhance our AI-driven DBR services.
  • Personalize outreach efforts and improve lead reactivation success rates.
  • Comply with legal obligations, including data protection requirements.
  • Perform statistical analysis to improve our service offerings.

2.3 Data Usage
PBM will only use the data for the purposes outlined above and will not sell, lease, or share your data with third parties except as required to deliver our services or comply with legal obligations.

3. Client Consent and Rights

3.1 Obtaining Consent
PBM obtains explicit consent from clients (Partners) and, where necessary, from their end customers before collecting and processing any data. Consent is acquired through digital agreements, pop-ups, or in-app settings that provide a clear explanation of the data usage.

3.2 Right to Withdraw Consent
Clients and their customers have the right to withdraw consent at any time. To withdraw consent, individuals can contact us at info@pixelbrainmedia.com. However, withdrawing consent may limit our ability to provide certain services.

3.3 Client and Customer Rights

  • Right to Access: You have the right to request a copy of the data we hold about you.
  • Right to Rectification: You can ask us to correct any inaccuracies in your data.
  • Right to Erasure: Under certain conditions, you may request the deletion of your data.
  • Right to Data Portability: You have the right to request your data in a structured, commonly used format.
  • Right to Object: You may object to our processing of your data, subject to certain conditions.

To exercise any of these rights, please contact us at info@pixelbrainmedia.com.

4. Data Security

4.1 Security Measures
PBM is committed to ensuring the security of your data. We use a variety of security technologies and procedures to protect your data from unauthorized access, use, or disclosure. Security measures include:

  • Data Encryption: We employ encryption standards to protect data during transmission and storage.
  • Access Controls: Access to client data is restricted to authorized personnel who require it to perform their job functions.
  • Real-Time Monitoring: We monitor our systems in real-time to detect and respond to potential security threats.

4.2 Third-Party Vendors
PBM utilizes third-party vendors, including but not limited to GoHighLevel, Make.com, and OpenAI, to facilitate our services. These vendors are carefully selected based on their compliance with data privacy laws and security standards. PBM has contractual agreements with these vendors to ensure they adhere to our data protection requirements.

4.3 Data Breach Response
In the event of a data breach, PBM will promptly notify affected clients within 72 hours, following a structured incident response protocol to minimize any risks. We will work diligently to contain the breach, identify the affected data, and communicate clearly with affected clients regarding mitigation steps.

5. Compliance with Privacy Laws

5.1 General Data Protection Regulation (GDPR)
For clients and customers within the European Economic Area (EEA), PBM complies with the GDPR requirements. We ensure that all data collection, processing, and retention are lawful, transparent, and purpose-specific. Where applicable, we appoint a Data Protection Officer (DPO) to oversee GDPR compliance.

5.2 California Consumer Privacy Act (CCPA)
For California residents, PBM adheres to the CCPA guidelines. We ensure clients are informed of their rights under CCPA and provide mechanisms to access, delete, or restrict the sale of their data. PBM does not sell client data to third parties.

5.3 Other Regulatory Requirements
PBM remains up-to-date on other applicable data protection laws in jurisdictions where we operate. We actively review and update our privacy practices to ensure compliance with evolving regulations and industry standards.

6. Data Retention

PBM retains data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Typically:

  • Lead and engagement data are retained for the duration of the partnership and for a period of 36 months following the conclusion of services, unless otherwise requested.
  • Financial records are retained for a minimum of 7 years to comply with accounting regulations.
  • Upon termination of the partnership, PBM will securely delete or anonymize all client and customer data unless further retention is required by law.

7. Updates to This Policy

PBM reserves the right to update this Data Privacy Policy periodically. We will notify clients of any significant changes via email or an in-app notification. Continued use of our services following an update to the policy will constitute acceptance of the revised terms.

8. Contact Us

For questions, concerns, or more information about this Data Privacy Policy, please contact us at:

Pixel Brain Media LLC
7675 MacIver Ave NE, Otsego, MN 55301
Email: admin@pixelbrainmedia.com
Phone: 320-533-0465